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Discount

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Secs
Dapatkan Sekarang

Sebelum promosi tamat

Klik Sini

Return & Exchange Policy

PMD Flexi ®

Return & Exchange Policy (Updated On 1st November 2023)
  • Returns and exchanges are exclusively applicable to items that exhibit defects or damage originating from our end, provided that they still have their original tags attached or in the case of incorrect deliveries.
  • “Please be advised that all items labeled as sale, as-is, defective sale item and promotional-price items are considered non-returnable, non-refundable, and non-exchangeable.”
  • “We will not be responsible for item(s) acquired via non-registered Dropshipping, fraudulent sources, or unauthorized agents.”
  • Returns and exchanges are permissible within a 7-day window from the date of item receipt, provided an official receipt is presented and the item retains its original tags.
  • Item exchanges are contingent upon stock availability and are exclusively permitted for identical item, including color and size. (1 to 1 exchange).
  • Refund is strictly not allowed.
  • Customers are kindly requested to initiate contact with our designated personnel (Sales Team and Drop-Shipper) for consultation before proceeding with any return or exchange requests.
  • Items should be returned in an unworn, unwashed, and unaltered state, with all tags securely attached.
  • Please kindly reach out to our Customer Service Team Whatsapp No:(____________), ensuring you include your Order number, your full name and address, comprehensive product details, and a thorough explanation of the reason for the return. Additionally, kindly specify whether you would like to request a refund or a replacement, and note that both options are available under specific circumstances.
  • Upon receipt of the products, our team will conduct a thorough examination and promptly communicate the status of any potential replacements to you through email or WhatsApp.

Please note that items are not eligible for exchange under the following conditions:

  • The item exhibits damage, such as tears, stains, wrinkles, odors (e.g., cigarette or perfume odors).
  • The item has been washed, altered, or ironed (e.g., shortened or hemmed).
  • The item bears stains, including makeup stains, food stains, or ink marks, among others.
  • The item is found to be defective due to customer mishandling.
  • The item lacks a valid invoice or purchase receipt.
  • The exchange request is made after 7 days from the date of receiving the item.
  • The item is missing its price tag or label.

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